Help center
Help center
Answers to the questions we hear most — and a way to reach a human whenever you need one.
Frequently asked questions
How do I track my order?
Once a courier is assigned, open the order in the app to follow them live on the map from pickup to your doorstep, minute by minute.
What if something is missing or wrong?
Open the order, tap 'Get help', and report the issue. Most missing-item and quality problems are refunded or resolved within minutes.
How do I change my delivery address?
You can edit your address before a courier is assigned. After that, contact support in-app and we'll do our best to reroute the order.
What payment methods can I use?
Beepiip accepts major debit and credit cards according to your country, and cash on delivery in most cities. Your available options appear at checkout.
How do refunds work?
Approved refunds are returned to your original payment method, typically within a few business days depending on your bank.
Still need help?
Customer support
[email protected]Support line
+212 7 75 39 93 11Manage everything in the app
The fastest way to get help is right inside your order. Download Beepiip to get started.
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