Terms of Sale

These Terms and Conditions of Sale govern every order placed through the Beepiip platform for meals, groceries, goods, and services offered by independent merchants. Beepiip operates the platform and the delivery service that connects customers, merchants, and couriers.

The sale contract for the products is concluded directly between the customer and the merchant. Beepiip acts as an intermediary and provides the delivery and payment-facilitation services.

Product descriptions, photos, and availability are provided by merchants and may change without notice. A product shown in the app may become unavailable at the moment of preparation.

Each merchant's identity and, where required, its registration details are made available in the app or on request.

Prices are shown in the local currency and include applicable taxes unless stated otherwise. Your order total may include a service fee, a delivery fee, and — where applicable — a small-order fee below the minimum-order amount.

All fees are displayed before you confirm and pay for your order.

An order is confirmed once you complete checkout and receive an order confirmation. Payment is processed at that time through our payment provider using the method you select.

Promotions and discount codes apply only when valid, are non-cumulative unless stated, and may be subject to conditions and expiry.

Merchants prepare orders and couriers deliver them to the address you provide. Delivery-time estimates are indicative and depend on distance, traffic, weather, and merchant preparation time.

You must be reachable and available to receive the order. If you are unavailable, or if the address is incorrect or incomplete, the courier may be unable to complete the delivery and the order may be treated as delivered.

You may modify or cancel an order only before the merchant begins preparation. Once preparation has started, cancellation may not be possible and the order may be charged in full.

If an item is missing, damaged, incorrect, or unavailable, contact support: eligible cases are refunded or credited in accordance with our support process. Where a merchant offers substitutions, you may be offered an equivalent item or a refund for the difference.

Under applicable consumer law, the right of withdrawal does not apply to perishable goods, prepared food, or personalised items, nor to services fully performed with your prior agreement. Where a legal right of withdrawal applies to eligible goods, you will be informed of how to exercise it.

Merchants are responsible for the quality, safety, and legal compliance of the products they sell. Couriers are responsible for careful, timely delivery. Customers are responsible for providing accurate information, a reachable contact, and lawful use of the service.

Beepiip is responsible for operating the platform with reasonable care and for facilitating support, within the limits set out in the Terms of Use.