Safety

Support

Safety

Every order should feel effortless and secure — for the people who send them, ride them, and receive them.

How we keep you safe

Every courier is identity-checked before their first ride, with ongoing checks to keep the community trustworthy.

Card details are encrypted and never shared with couriers or merchants. You control your payment methods at all times.

Share your live trip, contact support in one tap, and reach emergency help directly from the order screen.

Choose contactless drop-off for a no-contact handover, with a photo confirmation when your order arrives.

Yes. Couriers complete identity and document verification before they can accept orders, and we run ongoing integrity checks.

You can share a live link to your order so a friend or family member can follow the courier's progress alongside you.

Use the in-app safety button to reach our support team immediately, or contact local emergency services directly from the app.

Your address and contact details are only shared for the duration of an active order and are protected under our privacy policy.

Safety team